At GrowUpDigi, we strive to deliver exceptional digital marketing, SEO, and web services to our clients. This Refund & Cancellation Policy outlines the terms under which refunds or cancellations are handled.
1. Service Cancellation
- Clients may request to cancel services by submitting a written notice via email to info@seashell-mouse-247035.hostingersite.com.
- Monthly services (e.g., SEO, PPC, content marketing) require at least 7 days’ notice before the next billing cycle.
- One-time project cancellations (e.g., website design or setup) are only allowed before significant work has begun. If work has started, a partial refund may be considered based on project stage.
2. Refund Policy
- No refunds will be issued for services already rendered or completed.
- For monthly or retainer-based services, refunds are not applicable once a billing cycle has begun.
- For pre-paid project work, partial refunds may be considered at GrowUpDigi’s discretion if cancellation occurs before project initiation or in early stages.
- All refund requests must be submitted in writing and will be processed only after review by our management team.
3. Non-Refundable Services
Please note the following services are non-refundable under all circumstances:
- SEO audits and reports
- Strategy consultation sessions
- Paid advertising (Google Ads/Facebook Ads) budgets already spent
- Any third-party software/tool subscriptions purchased on your behalf
- Graphic design or content already delivered
4. Delivery Timelines & Delays
Delays caused due to client-side inactivity, late feedback, or delayed content delivery do not qualify for cancellation or refunds. Clients are expected to remain responsive during the course of the project.
5. Dispute Resolution
If you are dissatisfied with the service, please reach out to info@seashell-mouse-247035.hostingersite.com so we can resolve the issue amicably. Our priority is client satisfaction, and we will make every effort to address genuine concerns.
6. Policy Changes
GrowUpDigi reserves the right to update or change this Refund & Cancellation Policy at any time. Continued use of our services implies acceptance of the updated terms.
7. Contact Us
For questions about our refund or cancellation terms, please contact:
📧 Email: info@seashell-mouse-247035.hostingersite.com
🌐 Website: https://seashell-mouse-247035.hostingersite.com